Privacy & Legal
Your privacy is and will always be enormously important to us. Our Privacy Notice is designed to provide transparency into our data practices in a format that is easy to read and navigate. Please read the following sections to understand and learn how we collect, use, share, and safeguard your information in order to offer you the most seamless Tau Lotus experience.
Your access to Tau Lotus Inc and related brands generates certain data. To protect your privacy from the moment you access, as a result, no one but you would have knowledge of your activities, location, or a history. your information is kept private and secure, ensuring the infotainment data collected is not linked to your identity or account.
Additionally, our mobility or water or energy related products are designed to protect your privacy as well. Tau Lotus Inc aims to collect a minimum amount of personal data necessary for displaying your in-app mobility, or water or energy experience as applicable, and providing services to you. We are also committed to only share your personal data when needed to operate or service your product, or we will ask for your permission.
We may collect four main types of information related to you or your use of our products and services:
Information from or about you
Information from or about your Tau Lotus Inc mobility products
Information from or about your Tau Lotus Inc water products
Information from or about your Tau Lotus Inc energy products
When you visit our website, stores, and galleries, attend a Tau Lotus Inc event, involve in our product demos, contact us with questions or for product information (in person, online, telephone, and email), we may collect a variety of information from or about you, your product, devices, or from third parties. For example, data we collect may include:
| Categories of Data | Description | Purpose and Legal Basis |
| Network activity information | Your device model, browser type, operating system, region, IP address, pixel tags, cookies | Optimize website and app performance, based on either your consent, our contract with you and/or our legitimate interests in improving user experience and security |
| Communications or interactions | Your requests for information, calls, emails, or in person communications, tours, newsletter, Tau Lotus Inc events, and test drives | To communicate with you, confirm eligibility, and provide products or services based on consent or our contract with you |
| Contact Information | Your name, address, region, email, phone number, contact preference | To communicate with you, process your request, and provide products or services, based on consent or our contract with you |
If you are a Tau Lotus Inc product or service owner, we may also collect other information from or about you, your Tau Lotus Inc mobility products, water related products, energy products, or from third parties. We may collect such information either through remote access or in person (for example, during a service appointment, or a phone call or web access etc). Depending on which of our products and services you request or use, not all of these types of information may be applicable to you. Such information will be collected by respective web portal of products or services.
Opting out of product data: Connectivity and performance is a core part of all Tau Lotus Inc products, that is why some customers choose Tau Lotus Inc, allowing for advanced features and an enhanced user experience. By default, Tau Lotus Inc provides this seamless experience while protecting your privacy. However, if you no longer wish for us to collect product data or any other data from your Tau Lotus Inc product, please contact us to deactivate connectivity. Please note, certain advanced features such as over-the-air updates, remote services, and interactivity with mobile applications and in-product features such as location search, Internet radio, voice commands, and web browser functionality rely on such connectivity. If you choose to opt out of product data collection, we will not be able to know or notify you of issues applicable to your product in real time. This may result in your product suffering from reduced functionality, serious damage, or inoperability.
Tau Lotus Inc uses diagnostic logs to keep our products and services up to date, troubleshoot or debug problems, and make continuous improvements. We aim to collect the minimum level of diagnostic data necessary to help keep your product or energy product reliable, secure, and operating normally. Diagnostics may include details about product configuration, firmware, water consumption, energy use, electronic systems state, and other system-to-system data used to identify bugs and conduct technical evaluations. On specific events, we use diagnostic logs as basic error information to help determine whether the problems experienced can be addressed by an immediate or future software release.
Communicate with you
Fulfil our products and services
Improve and enhance development of our products and services
This includes contacting you to advise you of important safety-related information, to notify first responders in the event of an accident or incident involving your product, present products and offers tailored to you, or to respond to your inquiries and fulfil your requests for product information, Tau Lotus Inc Updates, and other events.
When you contact us for information or make a purchase, we may use the data collected for a variety of purposes. Below are examples of what we may use your personal data for in delivering the most seamless product experience imaginable.
Communicate with you
To respond to your inquiries and fulfil your requests
To offer you information on contests, events, and promotions and to administer these activities
To share administrative information with you, such as changes to our terms, conditions, and policies
For educational and awareness purposes on topics that interest you
To advise you of important safety-related information about your product or water related product or energy product or to notify first responders in the event of an accident involving your product
To conduct research, surveys, and obtain your feedback
Fulfil our products and services
To complete your purchase, request for product leasing or financing, and have your order installed or delivered to you
To process your payment for a product or service
To process, assist and provide related customer support
To monitor your Tau Lotus Inc product’s performance and provide related services, including over-the-air updates
To understand, triage, and fix issues or concerns with products and services
Improve and enhance development of our products and services
To conduct research, develop and promote new products and services, and to improve or modify our existing services
To analyze and improve the safety and security of our products and services
For business purposes such as data analytics, audits, fraud monitoring and prevention, business planning, determining effectiveness of campaigns, reporting, and forecasting
Other circumstances
To fulfil contractual obligations with third parties, agents and affiliates
To analyze, reconstruct, investigate or otherwise determine the cause of a product-related incident or accident
To comply with legal obligations, law enforcement, and other government requests
To establish, exercise, or defend legal claims
As otherwise permitted or directed by you
Tau Lotus Inc and related brands retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including as described in this Privacy Notice, in our service-specific notices, or as required by law. The criteria for determining data retention may include consideration of its use, our relationship with you, whether there is an existing contract for services, whether you have provided your consent, or if there is a legal requirement to retain certain data. We carefully examine whether it is necessary to retain the personal data collected and work to ensure that the data is retained for the shortest period possible.
When we process personal data about you, we do so with your consent and/or as required to provide the products or services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems, products and our customers, or fulfill other legitimate interests of Tau Lotus Inc and its brands. We do not share information that personally identifies you with third parties for their marketing purposes unless you opt-in to that sharing.
We may also use and disclose information about you if we believe in good faith that that the law requires it for purposes of security, fulfilling our legal obligations (such subpoenas or court orders), law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also share information about you, where there are legal grounds to do so, if we determine that disclosure is reasonably necessary to enforce our Terms of Use or protect our operations or customers. This could include providing information to public or governmental authorities. Additionally, in the event of a reorganization, merger, change of control, or sale we may transfer any personal data we collect to the relevant third party.
Except as described here, Tau Lotus Inc and its brands may also collect, use, and share information that does not, on its own, personally identify you. Such information may be used for any purpose, including for example, for operational or research purposes, for industry analysis, to improve or modify our products and services, to better tailor our products and services to your needs, and where legally required.
We may share information with:
Our service providers, business partners and affiliates
Third parties you authorize
Other third parties as required by law
We limit how, and with who, we share your personal data. Examples of when we may share your information include, payment processing, order fulfillment, product installation, customer service, marketing, financing, service or repair, and other similar services.
We do not sell your personal data to anyone for any purpose, period. The table below illustrates who Tau Lotus Inc may share your personal data with depending on your interactions with us or purchases you make.
Categories of Recipients: Affiliates and subsidiaries, Service providers and business partners, and Payment processors, Companies that are owned or controlled by Tau Lotus Inc, or where we have a substantial ownership interest, Companies we’ve hired to provide services like customer support, product financing, repair estimate providers, infrastructure, and other professional service providers, Companies we contract with to securely process your payment details. Third parties you authorize, financial institutions. Third party service and repair centers, Certified installers, Energy utilities and energy services companies.
Other third parties as required by law or other circumstances.
Reason for Sharing: To assist, operate, and fulfill services on our behalf based on our legitimate interests to outsource certain operations, to enable payment processing based on our contract with you, and fraud prevention in line with our legitimate interests. Companies that process credit applications for lease and financing offerings, to confirm your eligibility, and process your request for service based on your consent or our contract with you, companies that deploy and distribute energy to your home from the grid To fulfill your request for Energy products and services based either on your consent, our contract with you or pre-contractual arrangements requested by you partners who may perform financing, permitting, inspections and installations, to perform, assist, and fulfill services on either our behalf or yours based on your consent or our contract with you, third party service locations we partner with to provide you with quality repair, to facilitate service and repairs, and improve costs and service based on our contract with you and our legitimate interests in improving costs and service.
Disclosure of information as required by law, or when otherwise appropriate, to comply with applicable laws based on our legal obligation or legitimate interests, Government-offered incentive or credit programs, disclosure of information as required by the program such as product identification numbers, to comply with the participation terms of the offered program based on our legitimate interests.
The personal data we collect may be shared between Tau Lotus Inc and our subsidiaries, affiliates (companies that are owned or controlled by Tau Lotus Inc, or where we have a substantial ownership interest), third party service providers, channel partners, suppliers, and others when necessary to perform services on our or on your behalf. For example, companies we’ve hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data to provide those functions. In such cases, these companies must abide by our privacy and data protection requirements and are not allowed to use personal data they receive from us for any other purpose.
Third party service providers and channel partners to provide services such as website hosting, data analysis and storage, payment processing, order fulfillment and product installation, wireless connectivity to Tau Lotus Inc products, information technology and related infrastructure, customer service, product design, product diagnostics, maintenance or related services, email delivery, credit card processing, auditing, marketing, voice command processing, and other similar services.
Subsidiaries and affiliates (such as Tau Lotus Motors India Private Limited.) to develop new and improve existing products and services, perform data analysis, and reporting. For example, in the event you request service/repair of your product from a service center or workshop that is operated either by Tau Lotus Inc or by a third party, we may share information about your product, repair, and associated personal data to optimize your experience, accurately price repairs, and improve our business practices.
Repair estimate providers and any insurance company to enable Tau Lotus Inc or third-party service centers to perform services on your product such as repair or maintenance. When you request Tau Lotus Inc to perform certain services, we share limited information about you and the product with these parties to help provide you with an accurate repair estimate and to facilitate payment. Repair estimate providers may use this information in the aggregate to create and publish industry analytics.
Other third party business partners to the extent that they are involved in the purchase, lease, or service of your Tau Lotus Inc products. We share limited information from or about you or your Tau Lotus Inc products to allow you to take advantage of those services if you elect to utilize them, with such partners as finance institutions, leasing, registration, title companies, electric utilities, permitting authorities and insurance companies.
Certified installers, where we may directly or indirectly sell you the products that you have requested, or where the Certified Installer owns or is financing your energy products.
Third party utilities or energy services companies, where required by tariff or regulation or you have agreed to allow them to monitor or control your energy product.
With third party service centers or providers, if you choose to utilize them. Note that some information about you is stored on certain Tau Lotus Inc products and may be accessible directly to the third party service centers or providers that you choose to utilize to diagnose or service your Tau Lotus Inc product.
Third-party sponsors of contests and similar promotions, if you elect to participate; With your social media account provider, if you connect your Tau Lotus Inc information and your social media account. If you do so, you authorize us to share information with your social media account provider and you understand that the use of the information we share will be governed by the social media account provider’s privacy notice.
To comply with a legal obligation (such as subpoenas or other court orders); in response to a lawful request by governmental authorities conducting an investigation, including to comply with law enforcement requirements and regulator inquiries; to verify or enforce our policies and procedures; to respond to an emergency; to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable; or to protect the rights, property, safety, or security of our products and services, Tau Lotus Inc, third parties, visitors, or the public, as determined by us in our sole discretion.
With your employer or other fleet operator or the owner of the Tau Lotus Inc product, if you do not directly own it, as authorized by local law.
In some jurisdictions, Tau Lotus Inc participates in government programs voluntarily or where required by law, such as incentive or credit programs related to environmental goals, energy reduction, or introduction of new technology. Tau Lotus Inc’s participation assists us and governments to scale investments and support introduction of our technologies including our various product range. Participation in some programs may require that Tau Lotus Inc share certain limited product information and product identification number or home address with government or regulatory agencies as dictated by the terms of these programs.
When you accept a government-offered purchase incentive or otherwise participate in government incentive programs, Tau Lotus Inc may be required to provide some information to government, or its designated administrators, pertaining to your purchase, participation and eligibility in order to process the purchase incentive.
With a third party in connection with any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any insolvency or similar proceedings).
We enable you to obtain access and control the data that we collect, use, and share. Through device permissions, in-app settings, communication preferences, and in-product data sharing controls — you are in the driver’s seat, even when it comes to your data.
Tau Lotus Inc Updates: When you request information, purchase a product, or sign up for promotional communications, Tau Lotus Inc or its brands or its affiliates or subsidiaries may contact you by email, call, text, or via the related promotions, our products and services, and other information that may be of interest to you. If you no longer want to receive promotional-related emails or messages, you may opt out at any time by following the unsubscribe instructions in the communication received from us, by changing your communication preferences, or by telling us using any method from the Privacy Questions section. If you receive a call or text from us and do not want to receive similar calls in the future, or if you do not want to receive automated calls, simply ask to be placed on our “do not call” list. Please note that we may still be required to send you administrative or other important messages, such as billing notices or policy changes, even if you opt out of receiving other communications.
Tau Lotus Inc enables you to control what you share. Within your product’s features you may enable or disable the collection of certain product data, including Improvements and Data Analytics. If you choose to enabled data sharing, your product may collect the data and make it available to Tau Lotus Inc for analysis. This analysis helps Tau Lotus Inc improve its products, features, and diagnose problems quicker. The collected information is not linked to your account or product identification numbers and does not identify you personally. Depending on your selections, analytics may include details about your product, its configuration, performance, software version, and short video clips or images. In order to protect your privacy, personal data is either not logged at all, is subject to privacy preserving techniques, or is removed from any reports before they’re sent to Tau Lotus Inc.
We want you to be in control of how your personal data is used by us. Subject to local law, you may have the right to be informed of, and request access to, the personal data we process about you; update and correct inaccuracies in that information; have the information restricted or deleted; object or withdraw your consent to certain uses of data; and lodge a complaint with your local data protection authority. You may also have the right not to be subject to automated decision-making, including profiling, where it would have a legal or similarly significant effect on you; and the right to data portability with regard to the data you provided to us. Tau Lotus Inc enables you to exercise those rights in a variety of ways, including by:
Submitting a data privacy request online
Mail us at hello@taulotus.com
Writing to us at Tau Lotus Inc., Attn: Legal – Privacy, 100 West Broadway, suite 610, Long Beach, CA 90802, United States.
When contacting Tau Lotus Inc and where your issue requires it, we may request more information from you, such as to verify identity, or indicate that a response will require additional time. You may at any time refer your complaint to the relevant regulator in your jurisdiction if you are unsatisfied with a reply received from us. If you ask us, we will endeavor to provide you with information about relevant complaint avenues which may be applicable to your circumstances.
California residents have a right to knowledge, access, and deletion of their personal data under the California Consumer Privacy Act. California residents also have a right to opt out of the sale of their personal data by a business and a right not to be discriminated against for exercising one of their California privacy rights. Tau Lotus Inc does not sell your personal data to anyone for any purpose and does not discriminate in response to privacy rights requests.
Tau Lotus Inc provides disclosure of our data practices in this Privacy Notice. This includes what personal data is collected, the source of the personal data, and the purposes of use, as well as whether Tau Lotus Inc discloses that personal data and if so, the categories of third parties to whom it is disclosed. California residents who have purchased a Tau Lotus Inc product or service may exercise their rights directly (or through an authorized agent) by signing into their Tau Lotus Inc related brands Account and making a data privacy request. If you are a California resident without a Tau Lotus Inc brand’s Account and you would like to exercise your privacy rights, requests may also be made by:
Mail us at hello@taulotus.com
Writing to us at Tau Lotus Inc Attn: Legal – Privacy, 100 West Broadway, Suite 610, Long Beach, CA 90802, United States.
If you do not have a Tau Lotus Inc brand’s account, Tau Lotus Inc may ask you for information which we consider necessary to verify your identity for security and to prevent fraud. This information may include name, contact information, and information related to your transaction or relationship with Tau Lotus Inc, but the specific information requested may differ depending on the circumstances of your request for your security and to protect privacy rights. If you request deletion of your personal data, please note, that we will both render certain personal data about you permanently unrecoverable and also de-identify certain personal data.
Tau Lotus Inc uses administrative, technical, and physical safeguards to protect your personal data, taking into account the nature of the data and the threats posed.
We also implement other appropriate technical and organizational measures to help safeguard and secure your personal data. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure or compromised, please immediately notify us by using the contact information below.
This Notice does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any site or service to which we may link to on this Notice. The inclusion of such a link does not imply endorsement of the linked site or service by us or by our affiliates, nor does it imply an affiliation with the third party. Additionally, we are not responsible for the collection, use, or disclosure policies and practices (including the data security practices) of other organizations, such as any other app developer, app provider, social media platform provider, operating system provider, or wireless service provider, including any information you disclose to other organizations through or in connection with our software applications or social media pages. In addition, our products and services are not directed to individuals under the age of sixteen, and we request that such individuals not provide any information to Tau Lotus Inc.
Tau Lotus Inc is a global company, and we operate internationally. By making a purchase in any of our brands and or otherwise submitting your personal data to us, your information may be transferred to Tau Lotus Inc in the United States and countries other than your place of residence or in which the information was originally collected. For example, where we have facilities or in which we engage service providers. Tau Lotus Inc complies with laws on the transfer of personal data between countries to help ensure your data is protected as described in this Notice, wherever it may be.
We may rely on various legal grounds to collect, use, and otherwise process your information, including: your consent; that the information is necessary for the performance of a contract with you; to comply with a legal obligation; to protect your, or someone else’s vital interests; or for a legitimate interest that is balanced against your rights and interests. These legitimate interests may include Tau Lotus Inc’s interest in improving its products and services, enhancing safety and security, protecting Tau Lotus Inc or its affiliates, or its subsidiaries or business partners against wrongful conduct, and responding to customer inquiries and claims. Where applicable, we will inform you whether and why we need certain information from you, for example, whether we need the information to fulfill a legal or contractual requirement and what the consequences are of not providing the information.
If you are located in the European Economic Area (EEA), the United Kingdom (UK), or Switzerland, we ensure that the transfer of your personal data is carried out in accordance with applicable privacy laws and, in particular, that appropriate contractual, technical, and organizational measures are in place. Tau Lotus Inc’s international transfer of personal data collected in the EEA, the UK, and Switzerland is governed by Standard Contractual Clauses. The controller of personal data relating to individuals located in the EEA, UK, or Switzerland, is Tau Lotus Inc in United States. For questions or concerns please contact our Data Protection Officer, by emailing hello@taulotus.com or by writing to us at Tau Lotus Inc, Attn: Legal, Privacy, Tau Lotus Inc., 100 West Broadway, Suite 610, Long beach 90802, CA, USA. You may also contact and have the right to lodge a complaint with your local data protection authority.
This Notice sets out the essential details relating to your personal data relationship with Tau Lotus Inc. From time to time, we may develop new capabilities, features, or offer additional services which may require we make material changes to this Notice. When we do, we’ll let you know by revising the date this Notice was last updated on our website. Other times, we may provide you with additional notice (such as an email) with more information about the revisions. Unless stated otherwise when we introduce these new or additional services, they will be subject to this Notice and become effective when we post it on our website.
For privacy questions or comments, to opt out from certain services, or to submit a data privacy request, please contact us.
Updated Apr 2023
